A compliance Procedure is an expression of dissatisfaction with GCAS management and delivery of services, or with the performance of a GCAS certificate holder. Any stakeholder in the certification process, including our existing customers, scheme owners, regulatory organizations, and third parties, can file a complaint (e.g. a customer of our certified customer).
A person to handle the appeal will be designated, and the appropriate management will be alerted;
The appellant will receive an initial response acknowledging receipt of the complaint.
The appeal will be examined after it has been validated, and any necessary changes and remedial actions will be taken.
The outcome of the procedure and GCAS’s decision will be submitted to the in writing, which will have been made by, or reviewed and authorized by, an individual who was not previously involved in the subject of the complaint.
Click here for additional information on how to file a complaint.